NineCasino - Player didn't receive the expected deposit bonus.

• I cant believe i did deposit in first deposit 20 euro to get the bonus and i dodnt got it i spoke with technical service he told me because i have many accounts in the same phone number and same email and same name maybe my mom have twins with me and i dont know or we are in cartons movies how it that can be happened if i am so stupid or your employers very smart can you explain it to me ??????

Dear hamodyousef92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you currently have access to your casino account or was it closed? What happened with your deposit - did you play with it or is it being held in your casino account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I sent to you an email and didnt got any answer

NEIL

Hello

I did deposit

For first deposit

20euro

And dodnt got my bonus wht

Why

Please give me a couple of minutes. I will check your Issue. Thank you for waiting.

There seem to be other accounts also registered with us sharing either your device, IP address, and/or browser. That's why the bonuses are not issued, they are only available to unique accounts

No just my account

I gave no others accounts

With my information and details

What i have to do thats very good sing for me in first deposit how do you want me to continue

If I was gonna deposit big amount

There are few accounts using the same phone number as you

Maybe it was when I opened vpn

Because I have some programs on my phone doesn't working without vpn snd showing I have many accounts something like that

So i need my bonus

These accounts has the same name as you have, and mail address is also similar

I told you

Thats happened when I changed my vpn

And how I woll hy many accounts in the same information

Are you good in brain

Changing VPN could not affect your accounts in our casino

Can you tell me ass technical services how I can have many accounts in the same mail same phone and the same bame

Name***

If i woll share this conversation on social media you will be the trend of Joke

Ru kidding me

So. Do i have get bonus or not

Nothing else

OK

In this case I cannot provide you a bonus

Good luck in your fantasy

I cant believe u are so much clever

But in otherwise i will share the conversation

This is the conversation between us

Thank you for your reply, hamodyousef92. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear hamodyousef92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Δελαδη που να απαντήσω προοδευτικά σου έστειλα στο εμαιλ κι σου απαντήσα εδώ κι παλι μου λέει αν δεν θα μου απαντήσεις εντάξει εύκολα είναι κι μπορεί να μου πεις δεν μπορώ να σου βοηθήσω

So I went through your emails. Unfortunately, if you've lost the deposit that was supposed to activate the bonus, we are not able to help. No casino would credit you the match deposit bonus if the deposit has been played as usually it ich technically impossible, and we are not in a position to force casinos to make exceptions in such cases.

Furthermore, casinos are not obliged to grant bonuses to anyone, especially when they believe that you created multiple accounts, which, let's be real, definitely was not a VPN's fault as you claim.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.