The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. However, the player did not respond to further communication from the Complaints Team, resulting in the complaint being rejected due to lack of necessary information for further investigation.
NineCasino - Player claims that payment has been delayed.
Amount: £900
NineCasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
I have provided valid details to have my funds send to my account ! they keep cancelling this and do not have a valid reason why £900 is a-lot of money want my withdrawl
Public
Public
11 months ago
Dear gizzy1989,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
