The player from the United Kingdom is having difficulty withdrawing winnings worth £100 requested on April 15, 2024. Multiple inquiries were met with the same response that it has been escalated.
I made my withdrawal on the 15th April 2024. Spoken to online chat and emails multiple of times to see where my withdrawal is.
All they say is its been escalated.
I've been fully verified and it's only £100 but it's my winnings.
Dear nicolacoupland,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
I haven't made a withdrawal from this site before but I have from other sites successfully
The winning were obtained with no active bonus
Yes it's remained unchanged since 15th april
Thank you very much for your reply, nicolacoupland. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.