Nine Win Casino - Player's withdrawal is delayed.

I made my withdrawal on the 15th April 2024. Spoken to online chat and emails multiple of times to see where my withdrawal is.

All they say is its been escalated.

I've been fully verified and it's only £100 but it's my winnings.

Dear nicolacoupland,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Do I understand correctly that the withdrawal request status has remained unchanged since April 15?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven't made a withdrawal from this site before but I have from other sites successfully

The winning were obtained with no active bonus

Yes it's remained unchanged since 15th april

Thank you very much for your reply, nicolacoupland. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear nicolacoupland,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.