Nine Win Casino - Player’s winnings haven’t been received yet.

Hy its more than one month whit this Nine win my account was verified all good i make whitdrawal 100£ and i spoke many times and tell 5 working days and ask me for bank statement 4 times i sent all what asked me all good but my money still not received always when sent emails to Nine win different answers

Dear remusbogdantatu,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear remusbogdantatu,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Thank you for your answer but still waiting for my money from Nine win i sent again emails 4 days ago to Nine win and tell me in 17th money will be in my account nothing happened only lies from Nine win service customer very bad diferent answer very rude I will let you know if something happens Thanks

And is more than one month now its to much time is not normal only whit Nine win have this problem is scam company

I believe never ever see this money in my account

Dear remusbogdantatu,

Would it be possible to forward the communication between you and the casino related to this matter to nikolas.b@casino.guru for further review?

Additionally, can you please confirm whether your account is verified and if yes since when exactly?

Looking forward to hearing from you.

Regards,

Nick

Hy my account was verified December last year and yes i have all emails from me and casino

RE: [EXTERNAL] Remus Bogdan Tatu

Hi Remus-Bo***

Thank you for your email.

I have done a search for your payment and I'm unable to locate it. Looking at the attached is shows the payment being sent to an incorrect IBAN. GB77CPBK0871991427788. This suggests the sender has used an IBAN generator to obtain the IBAN which we advise not to use.

As the payment has been sent to an incorrect IBAN we will not have receive any funds.

The next step here would be for the sending bank to recall the payment and reissue accordingly to the correct IBAN, which can be found in the below link.

www.zemplerbank.com/help/payments/international-payments/ receiving-a-payment/

Kind Regards

David

Back Office & Payments

ZEMPLER BANK

8 in f

血

口 i spoke with my bank and sent me official confirmation email nothing in my account was received i sent this to Nine win because tell me to send this and no answer

分ins

Hellooo you are amazing and ask me for somethings illeg...

NineWin 26 Jan

Hello! Thank you for contacting us! We are sorry to hear t...

R

me 27 Jan

Helloo its more than one month what you want more tell...

WUNF

NineWin 27 Jan

to me v

Hello!

Thank you for contacting us! Please be advised we do need an official response from the bank that the withdrawal has not been received.

If you have any additional questions, please do not hesitate to contact us!

Best regards,

Ludwik

Casino Support Team

Thank you remusbogdantatu for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear remusbogdantatu, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Nine Win Casino representative to join this conversation. 

Dear Nine Win Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello!

Thank you for reaching out. We truly appreciate your feedback and are committed to resolving this matter in the best interest of both parties.

The funds have been successfully processed on our end, and the payment provider has confirmed that they were delivered. However, the player has provided a bank statement indicating that the funds have not yet been received. Our team has contacted the payment provider, and they have advised that the player should allow up to two additional banking days for the transaction to be completed.

If the funds are still not received after this period, we will escalate the matter further with the provider for a thorough investigation.

Best regards,

Nine Win Casino

Ok i wait for your answer Thanks

Dear Nine Win Casino,

thanks for the update.

Dear remusbogdantatu, 

please keep us informed regarding the receipt of the funds.

Still waiting nothing in my bank please explain me and give me more information what happened with this Nine win because no answer to my emails Thanks

Hy still nothing in my bank again nine win lies

NIN

WIN

NineWin 5 Feb

to me v

Hello, Remus!

We hope this email finds you well.

The 5 banking days time-frame will end in 07/02. Kindly wait until then.

If you have any other difficulties or queries, don't hesitate contacting us again by e-mail or chat (faster).

Kind regards,

Solana

Casino Support Team

And is 7!"today still same scam from Nine win

Dear remusbogdantatu,

Thank you for letting us know.

We are sorry for the inconvenience to proceed further and resolve the matter we will need a new bank statement showing that the transaction was not received.

We are looking forward to your reply.

Nine Win Casino

Hy just sent you last 3 months bank statements

I sent you emails whit my bank statements

Dear remusbogdantatu, 

thankd for the update.

Dear Nine Win Casino,

have you received the requested document, please?

Please let me know if you have any answers from this scammer its to much this Scammer from Nine win it’s more than 2 months what happened nobody can do anything about this scam

Der all,

Thank you for being so patient.

We are still waiting for an update from the payment provider, thank you for your cooperation.

We remain at your disposal.

Kind Regards,

Nine Win Casino

Hy same answer from Nine win its more than 2 months Nine win is scam take to long time

Dear remusbogdantatu,

We understand your frustration, and we sincerely apologize for the delay. Please rest assured that the funds were sent from our side, and we are actively pushing the payment provider for an update on why they have not yet been delivered.

Unfortunately, once the transaction is processed on our end, it is out of our direct control. However, we are constantly communicating with the provider to resolve this as soon as possible. As soon as we receive any updates, we will inform you immediately.

We appreciate your patience and cooperation.

Best regards,

Nine Win Casino

Amazing nothing happened this is scam from Nine win thanks for your support pls keep me updated

Dear all,

Thank you for being so patient.

We would like to clarify that your withdrawal was successfully processed from our side and has not been returned to us. Since 30 banking days have already passed, the transaction will not be reversed. The funds are now on your bank's side, and we are unable to assist further in resolving this matter. For any further inquiries, we recommend contacting your bank directly, as they will be able to provide more information regarding the status of the funds. As a reference, we have sent proof of payment for the withdrawal once again to the player.

Best Regards,

Nine Win Casino

Yes but but this scammer send in the wrong account tell me to send official letter from my bank i sent to Nine win official letter and bank statement s and in official letter my bank explained nothing in my account is mistake from this idiots also i sent you same letter and you can check Thanks is scam and try to scam again all is liieers from this scammer

Dear remusbogdantatu, 

well, let's start from the very beginning.

Was this your very first withdrawal from this casino?

Did you have to provide your bank account information right before you requested your withdrawal?

Dear Nine Win Casino,

thanks for the information you provided.

Could you kindly provide the bank account number to which the funds were sent?

Yes was first withdraw yes i provided everything

Dear Katarina,

Thank you for your attention.

We've sent the proof of payment to your email, please check it.

Best Regards,

Nine Win Casino

Katarina if you check i sent you official letter from my bank this payment is making from Nine win in wrong account not in my account is mistake from Nine Win i sent you this letter check and check you don’t help me i believe lose time whit you whit explanation and you no check what i sent to Casino guru check all my emails and messages it’s everything there bank statements letter from my bank where explain nothing received from this idiots Nine win if you don’t understand leave me alone

Dear Nine Win Casino,

thanks for the email.

Dear remusbogdantatu, 

thank you for your message. I want to assure you that I am actively working to locate your lost funds. Could you kindly resend your bank statements for January, starting from January 1st, along with your February bank statement? You can send them to my email at katarina.d@gmail.com. Thank you for your cooperation.

Thaank you i sent you bank statements

Dear remusbogdantatu, 

thank you for your email.

I have thoroughly reviewed the information provided by you and the casino, and I can confirm that the casino sent the funds to the correct account number. Could you clarify why your financial institution deemed the IBAN to be incorrect? Where did they obtain this information?

Hmm i sent you my bank statement there is the proof nothing from Nine win and my bank is no stupid never ever have a problem with my bank to receive money from gambling company only with this Nine win i believe you are no one my side and lose time and patience i will make this complaint whit another company already is more than 3 months and nothing from my side i sent all what you need you believe this scammers if you check this scammer Nine win have allots complaints from allot customers

Dear remusbogdantatu, 

I would like to highlight that, at times, locating a lost withdrawal can be more challenging than initially expected, and this appears to be one of those instances. I have requested further information from the casino and am currently awaiting their response. I will inform you promptly as soon as I have any pertinent updates to share.

Thanks

Dear Katarina,

We responded to your email, you can check it now.

Best Regards,

Nine Win Casino

Dear Nine Win Casino,

thanks for the email.

Dear remusbogdantatu, 

I kindly request that you contact your financial institution to track your transaction using the following transaction number: 10134657. A transaction number serves as a unique identifier for each financial transaction, facilitating the tracking and management of transactions within the banking system. The bank should be able to assist you in locating any lost funds. Please ask them to provide written evidence regarding this matter. Kindly keep us informed about any updates.

Dear remusbogdantatu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.