Nine Win Casino - Player's account has been closed with delayed withdrawal.

Hi There,

I decided to stop playing with Ninewin and close account my balance was £167 and trying for a week to get the money back, My account is closed completely I try to contact them and always the same need to send some documents what I did , chat always the same , can I get any help ?

Dear 6mxx8pb2dz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with withdrawing your funds from Ninewin.

To assist you better, I have a few questions regarding your situation:

• Can you please confirm whether you received any specific communication from the casino regarding the withdrawal process?
• What documents have you submitted so far?
• Have you received any confirmation or updates from them after sending the documents?
• Could you please explain the reason for your account closure request?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina