The player from the United Kingdom had won over £200,000 but faced repeated delays in withdrawal due to denied verification, despite having provided sufficient proof of identity. Following these issues, the casino closed their account. The Complaints Team had attempted to gather more information from the player but ultimately had to reject the complaint due to a lack of response.
Nine Win Casino - Player's account has been closed after winnings.
Amount: £2,000
Nine Win Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Nine Win Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
after a huge win and credit of over £200000 .. I was delayed into making a withdrawal as verification was constantly denied… I provided more than enough proof of identity and proof but still refused verification..since that I’ve been treated unfairly to deposit money and bonus money and now they have closed my account
Public
Public
3 months ago
Dear y7gqj8w9sb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Which documents did you provide? Did the casino explain why your documents were rejected?
- Can you please clarify the dispute value? The disputed value you entered while submitting this complaint doesn't match the value from your message. How much money is being held in your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
