The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting his complaint. His money had not been received at that time. However, the Complaints Team had advised him that it was normal for withdrawals to take a few days or even weeks to get fully processed due to potential KYC verifications or a high volume of withdrawal requests. The team had suggested patience and cooperation with the casino. Later, the player confirmed that he had received his money. Consequently, we had marked the complaint as 'resolved'.
Nine Win Casino - Player believes that their withdrawal has been delayed.
Amount: €2,500
Nine Win Casino
Safety Index:Above averageSafety Index
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7.9
Nine Win Casino has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Deposited, all fine won few quid tried to withdraw, declined, been back and forth no explantation just told to be patient ..
Was told try a different account to withdraw to did this declined again from their end couple of weeks before withdrew 340 without any hassle seems the big amount they don't want to payout it was not won in any bonus just me depositing and playing
Public
Public
7 months ago
Dear Kevsop68,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
7 months ago
Dear Kevsop68,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
