The player from Sweden had made a withdrawal of 2004 euros from Nidty Casino but only received 1772 euros, resulting in a missing amount of 232 euros. Despite reaching out for clarification regarding possible fees, he did not receive any responses to his emails. The Complaints Team acknowledged the player's dissatisfaction but explained that the casino's refusal to refund withdrawal fees was common practice due to payment provider charges. Consequently, the complaint was closed as no further recourse could be pursued.
Nifty Casino - Player's withdrawal is delayed and missing funds.
Amount: 2,300 kr
Nifty Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
Hello
my name is johan ****, i play at nidty casino. made a withdrawal of 2004 euros last Friday but today was paid 1772 euros. a difference of 232 euros. I contacted them and asked if I'm an idiot or don't understand fees or something. but now I don't get any reply emails.
Edited by a Casino Guru admin
Automatic translation:
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1 month ago
Dear kungen23,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nifty Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Is this your first withdrawal from the casino?
- Have you received any justification or explanation from the casino before they stopped responding?
- Have you accumulated the winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Hello
thanks for reply. on your questions.
1 no, I have withdrawn mini amounts a few times.
2 this morning a reply came in which they referred to paragraph 4:1 that was all there they mean that they charge fees for having everything possible.
3 no no bonus
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4 weeks ago
Have you requested for your withdrawal fees to be refunded? With what result?
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4 weeks ago
Translation
yes, but it didn't go well. they refer to the 4:1 parargraph, there is no possibility that it can cost so much for a withdrawal.
nice of them
Automatic translation:
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3 weeks ago
I understand your dissatisfaction. If the casino refuses to refund the withdrawal fees, I am afraid there is no other recourse we can achieve. Unfortunately, we are not in a position to compel casinos to refund fees. Please understand that payment providers usually charge fees for processing payments. It can either be a transaction fee, currency exchange fee, or both. Unfortunately, this is very common and casinos usually can't be avoided. I would recommend asking support for information about the payment method with the lowest fees. If you experience this with all your withdrawals, my only advice is to choose another casino.
I am sorry for the disappointing result of your complaint Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.
