HomeComplaintsNewVegas Casino - The player's withdrawal is delayed.

NewVegas Casino - The player's withdrawal is delayed.

Amount: $725

NewVegas Casino
Safety Index:Low
Submitted: 18 Aug 2022 | Case closed : 11 Sep 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over a month. The complaint was closed as the player stopped responding.

Public
Public
2 years ago

I did everything for my bonus spins with max cash out $25 on the 3rd of july which included making a deposit and then won $700 and requested withdrawals on that as well. Its been over a month on the first and getting close on the 2nd one. They said everything looks good on my end but kept saying up to 7 business days. 3 times at least .

Public
Public
2 years ago

Hello bhankins2468,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NewVegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please send a link or a screenshot of the bonus you used? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Thank you bhankins2468 for the screenshots. What about the verification? Is your account already verified and if yes, since when exactly?

Public
Public
2 years ago

Dear bhankins2468,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 years ago

The complaint will be now closed for the above mentioned reason.

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