NewSpins Casino - Player is struggling to withdraw.

I give all my details in a few months back.And was all verified and i withdraw £57.00..Last week i tried to withdraw £60.00 and they have been asking for proof again.The only thing that had changed was my bank card.So i sent in new bank card plus bank statement and driving license.And they have refused them all just doesnt make sence.I will have to contact trading standards because there unbelievable.I have proof they have let me withdraw before.

Dear christine,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Before we move on with this case, would you be so kind and clarify which casino you have issues with?

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

newspins

Thank you, Christine. Do I understand correctly that you have made successful withdrawals before? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Sent email to you with both withdraws...Many thanks

Thank you for your emails, Christine. I see that these conversations took place in June. Isn't there any other newer communication? In your initial message, you mentioned that your new documents were refused. Did the casino provide any specific reason as to why they were rejected?

Thank you very much Christine for your emails. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Christine!

I will take care of your complaint from now on and I'd also like to invite representatives of NewSpins Casino into this complaint in order to help us resolve the issue.

Thank you

We would like to ask NewSpins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.