The player from Italy is highly dissatisfied with a promotional offer and overall casino experience. After a closer examination, we ended up rejecting this complaint as unjustified.
NetBet Casino IT - Player complains that he didn’t receive Deposit bonus.
Amount: €150
NetBet Casino IT
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
I deposited on 03/11/2020 € 300.00 by joining the promotion of the day which provides a 50% deposit bonus. Having deposited close to midnight (deadline to be able to join) I could not contact the assistance that is offline directly in chat. However, I sent a complaint via email explaining what happened or that I had clicked on the promo that sent me to the deposit link and everything had to be resolved automatically with the crediting of the aforementioned bonus. In the end, the assistance disputes me for having clicked the promo first and not after the deposit, despite the fact that regardless of when you join the system, you still register your adhesion to it. Therefore it is irrelevant for the purpose of awarding the bonus in question to join before or after the payment! Among other things I have already carried out this operation in the past with the same modality on the same offer and I have always received the bonus !!
Automatic translation:
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3 years ago
Dear Nemokid,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://casino.netbet.it/aiuto/termini-condizioni/termini-condizioni:
"The Licensee is not responsible for any technical problems, hardware or software problems of any kind, or connection problems or loss of network signal that may limit or prevent access to the Promotion or use of the Bonus."
I wish I could be of more help but please understand, that we can’t penalize the casino for not giving you a bonus automatically. Have you tried to communicate a possibility obtaining a different bonus? Have you played any of your funds, or they’re still untouched inside your account?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Additional comments from the player:
"Hello,
the condition I read is rather vexatious, I add that the current promotion is also deceptive in fact the bonus is credited but it is possible to use it only in case of loss of all the funds, so technically it is a cashback and not a bonus that can be used together to the deposit as you might think (you can read on the dedicated page that if you deposit € 50.00 it is possible to play with € 75.00 instead of specifying that the first € 50.00 must be played and if lost you have the opportunity to play the cashback of another 25.00 euros with a minimum requirement x 35):
However, I asked in chat for the possibility of having this bonus manually credited but they replied that they can't do anything about it and to join today's promotion! It seems to me an unfair behavior on their part and also somewhat indifferent, considering the deposits and game volumes made to date.
Best regards"
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3 years ago
Thank you, Nemokid, for your reply. As I stated earlier, we can’t penalize the casino for not offering or honoring a promotional offer. It is under their own discretion to add or grant any bonuses. Have you played any of your funds, or they’re still untouched inside your account?
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3 years ago
Translation
The funds were entirely wagered, losing them. A cashback would have been appreciated and appropriate by Netbet given the technical problem encountered during the deposit regardless of the conditions imposed by the casino in question. Best regards.
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3 years ago
I can only recommend contacting the casino in regard to any promotional offers. If there’s anything else I could help you with, please do not hesitate to contact me, otherwise I will be forced to reject your complaint. Thank you for your understanding.
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