The player from Greece had requested a withdrawal less than two weeks prior to submitting this complaint. His money hadn't been received yet. He reported that his withdrawal was still pending and he had not received any confirmation email from the casino. He also mentioned that the casino had not responded to his emails. We advised him to be patient and wait for at least 14 days after requesting the withdrawal. However, the player did not respond to our follow-up messages, thus we were unable to investigate further and had to reject the complaint.
NetBet Casino GR - Player believes that their withdrawal has been delayed.
Amount: €511
NetBet Casino GR
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
NetBet Casino GR has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I requested a withdrawal of 511 euros on 1/11, but the problem is that it's still pending, and since 1/11 there's been absolutely no support via email or live chat for the past 2 days!!!! You need to intervene because the company's players can't even communicate with the company!!!!
Automatic translation:
Public
Public
1 year ago
Dear Thodwris16v,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
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1 year ago
Translation
The problem is that while the history shows that the withdrawal is pending, I haven't even received a confirmation email from Netbet and they don't even respond to emails! It is understood that account m is fully identified.
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Public
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1 year ago
Translation
7 days still I haven't received any response from Netbet about my withdrawal and there is no service, also I have made 2 more withdrawals etc. Hun entered normally!!! But for the money since 1/11 no email or notification
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