HomeComplaintsNeptunBet Casino - Player’s struggling to withdraw his winnings.

NeptunBet Casino - Player’s struggling to withdraw his winnings.

Amount: €1,800

NeptunBet Casino
Safety Index:Below average
Submitted: 18 Mar 2021 | Case closed : 01 Apr 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Kenya is experiencing difficulties withdrawing his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I'm trying to withdraw my money but keeps saying rejected. I have used all means but denied

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3 years ago

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation entirely. Have you completed KYC verification successfully and withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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3 years ago

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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