Neospin Casino - Player's withdrawal cancelled.

DO NOT USE THIS CASINO. I won $4,500 off a $500 deposit which I withdrew. Whilst it was being processed I made a $200 withdrawal which I lost. They then cancelled my withdrawal for the other and are forcing me to turnover close to a $1,000 total because I deposited $200 that I lost. They are doing anything to get their money back. I promise you that if even if you win money with this casino that there won't be a chance you ever see it! GO ELSEWHERE

Dear BP23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. While many casinos require players to wager their deposits at least once (which is usually stated in their AML policy), we believe that casinos should not request players to wager deposits that have already been lost.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear BP23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.