Neospin Casino - Player's deposit hasn’t been credited.

I'm still waiting for the money I deposited a week ago to be credited to my casino account. In my opinion, stay away from here, it definitely does not inspire confidence.

Dear Sentimo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

Could you please advise if you contact your bank or the casino regarding the missing funds? What is the status of the transaction in the transaction history in your casino account?

Thanks in advance for your reply.

Best regards,

Tomas

Dear Sentimo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.