The player from Ireland is facing an issue with their withdrawal which was cancelled due to technical issues. Now he has changed the withdrawal method and is waiting to see if it works.
The player from Ireland is facing an issue with their withdrawal which was cancelled due to technical issues. Now he has changed the withdrawal method and is waiting to see if it works.
The player from Ireland is facing an issue with their withdrawal which was cancelled due to technical issues. Now he has changed the withdrawal method and is waiting to see if it works.
i try already to withdraw money and I just waited 48 h , but got cancelled ( technical issues)
I have another withdrawal with the same amount and same method , I think it’s gona be the same ( technical issue )
and now I change the Method with bank transfer , gona wait to see if this one it works !
they text me back and saying that it’s gona be fine and work and everything but I start to believe the other reviews !
any idea what I should do?
i try already to withdraw money and I just waited 48 h , but got cancelled ( technical issues)
I have another withdrawal with the same amount and same method , I think it’s gona be the same ( technical issue )
and now I change the Method with bank transfer , gona wait to see if this one it works !
they text me back and saying that it’s gona be fine and work and everything but I start to believe the other reviews !
any idea what I should do?
Hello diegosaghin100,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Neospin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? What payment method did you use on your first attempt? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello diegosaghin100,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Neospin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? What payment method did you use on your first attempt? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Dear diegosaghin100,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear diegosaghin100,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Everything was fix , change method with bank transfer , after 17 emails I got the money in Like 3 days
Everything was fix , change method with bank transfer , after 17 emails I got the money in Like 3 days
Dear diegosaghin100,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
Dear diegosaghin100,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.