Neospin Casino - Player complains that he didn’t win anything.

I’d like to say that neospin have been one of the worst online casinos ever dealt with! I have deposited tens of thousands of dollars with a vip manager who things 50 free spins at 25 cents is efficient enough, and a loyalty program that actually gives nothing but takes everything from its customers, I am writing this review as today within an hour I deposited $1100 at 5$ spins and without a lie didn’t receive EVEN 1 FEATURE. Honestly what kind of odds is that! Since joining I am nothing but thousands of dollars down and was continuing to grow until today were I closed my account with them! If I could go back I would not have made an account with them and for anyone reading this don’t join unless you want your money practically stolen from you neospin are nothing but a joke!!

Dear 5n6htcqzbg,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Any relevant proof could be sent to petronela.k@casino.guru.

Thank you in advance.

Best regards,

Petronela

Dear 5n6htcqzbg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.