Neospin Casino - Player believes that their withdrawal has been delayed.

Hello,

as per website it advises withdrawal will be processed within 48hrs it’s been longer and no update to my transactions at all

I also ask chat and I kept being told the same response it’s on the list and will be actioned soon

it is 3 x $7500aud withdrawl to the bank

I just became a member 5 days ago and have spent quite a bit and now worried will not receive my withdrawls

please help

Dear Jt488,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response my account is verified I have sent and checked all that with them multiple times.

that clearly advise within 48 hours payments will be processed or approved for withdrawl

I signed up to this casino based on those comments - they should false advertise and shouldn’t be giving them 14 days

Still no withdrawal have provided all details required now they are asking for

Screenshot of your INPAY e-wallet account 

it’s just something new and different every day they request.

neo spin has 3 bank transfer withdraw options

I don’t know which one I am to use to get my $$

they also don’t explain on email I just need someone to help

Positive news all my 3 payments have been received now and this complaint can be closed

I am not sure I would use this casino in the future there support is not very user friendly it took me almost two weeks to get all my $$ all because they were not clear what they needed from me they constantly kept rejecting payments and asking for information they had been provided already

Dear Jt488,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru