HomeComplaintsNeonVegas Casino - Player’s winnings are delayed.

NeonVegas Casino - Player’s winnings are delayed.

Amount: 1,400 kr

NeonVegas Casino
Safety Index:Very high
Submitted: 07 Aug 2024 | Case closed : 04 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 months ago

The player from Sweden faced issues with Neonvegas as the casino refused to pay out their winnings. The Complaints Team was unable to assist further due to the player's lack of response to their inquiries regarding the withdrawal issue. Consequently, the complaint was rejected.

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3 months ago
Translation

Neonvegas

Refuses to pay out winnings

Automatic translation:
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2 months ago

Dear kaizensweden,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate?

Has your withdrawal request been pending for too long? Or did the casino confiscate your winnings?

I will be waiting for your reply patiently.

Best regards,

Kristina

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2 months ago
Translation

You claim that you cannot pay out to my Master Card.. which is not true.. I have been in contact with my bank and there should be no problems.. so hurry up and send the money

Automatic translation:
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2 months ago

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2 months ago

Thank you for your reply, kaizensweden. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

  • Have you made any successful withdrawals before?
  • Is there any alternative withdrawal method that you could use?

Thank you.

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2 months ago

Then they should state that ..


And i see many people complain about them!

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2 months ago

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

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2 months ago
Translation

I have read your reply and answered your questions! it didn't help, Neovegas are very unclear and not serious!! There are tons of complaints on Trustpilot!!! But you write a high safety index.. which does not reflect what serious review pages write

Automatic translation:
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2 months ago

No, unfortunately, you have not replied to my questions. I would like to emphasize that without your cooperation, we won't be able to proceed with this complaint.

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2 months ago

Dear kaizensweden,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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