A player from New Zealand had deposited $70 at Neon Vegas Casino for a welcome bonus but did not receive the bonus. Despite trying to contact the casino for 5 hours, there was no response. We requested additional information from the player but did not receive a response. Consequently, the complaint was rejected due to lack of cooperation from the player.
NeonVegas Casino - Player has not received welcome bonus.
Amount: NZ$70
NeonVegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
I just joined neon Vegas casino today and I got scammed . I deposited $70 for the welcome bonus and I received no extra bonus money. I have been trying to contact them for the last 5 hours . I've heard nothing . Useless at communication. Shit casino
Public
Public
3 months ago
Hello rattlesnakeltd,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with NeonVegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if the bonus was eligible in your country? How exactly did you try to activate the bonus? Is your deposited money untouched or did you use it? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
