Neon54 Casino - The player's account got blocked.

They blocked my account with 500 euros between deposit and profit, they say, because of identification, even though I sent them what they asked for.

Hello andreastsoumpris,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Neon54 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

the process took a little more than a week, I sent an identity card that they took it immediately and the verification was done and I also sent the card I used for the last deposits without noticing that they were asking for another one that I had deleted from the account as soon as I sent them this card as well they closed the account. they haven't answered me about the preparation.

Hello andreastsoumpris,

Was that other card your own payment method or someone else's? Did you ever deposit with that other card?

it was a friend's that I used to make a deposit with her because I didn't have it in the card at the time. due to a traffic accident I couldn't go to put money on the card so I made a deposit from there since we were together at the time

Hello andreastsoumpris,

Unfortunately, using a 3rd party deposit is against every online casino terms and they had the right to close your account and void any winnings.

Please be sure to always use only your own payment method and money to play in online casinos.

The complaint will be now rejected for the above explained reason.