The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Neon54 Casino - Player’s withdrawal has been delayed.
Amount: €60
Neon54 Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.2
Neon54 Casino has a Safety Index of 9.2, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
On 05/31 requested a payout, never gotten any money until now, when i text the live chat it says wait a little longer which is ridiculous!!!Big crap from the casino!!!!
Automatic translation:
Public
Public
2 years ago
Dear Selver,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
2 years ago
Awesome news, Selver. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
