The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Need For Spin Casino - Player believes that their withdrawal has been delayed.
Amount: €1,980
Need For Spin Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, I won a total of 2480€ over 3 days. The first winnings happened on 02.08, then on 03.08 / 06.08, and I was paid out 500€ on 04.08.2023.
I am verified. 1500€ is pending for withdrawal and 480€ is currently in my account.
Automatic translation:
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1 year ago
Dear oliverfelixdorsch,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear oliverfelixdorsch,
Have you received your withdrawal from the casino yet?
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1 year ago
Translation
Hello, I'm currently waiting for the last 500€ looks good thanks anyway.
Need for Spin waits around 7-14 days to pay out
Automatic translation:
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1 year ago
Thank you very much for the update, oliverfelixdorsch. We will keep this complaint open until you confirm the last withdrawal has been successful. Please keep me informed about any further developments.
