The player from the United Kingdom has not received their winnings of 2,500 after numerous deposits, and the casino subsequently closed its website and emails, leaving them unpaid.
NationalBet Casino - Player's account has been closed with unpaid winnings.
Amount: £2,500
NationalBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
4d 9h 23m 40s
Case summary
3 days ago
Public
Public
1 week ago
I deposited numerous times and won 2,500 never received my winnings and after 5 days the casino closed its website and emails leaving me stranded and unpaid .
Public
Public
1 week ago
Dear Acdude15,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
3 days ago
Dear Acdude15,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Acdude15 has 4d 9h 23m 40s to reply
