NationalBet Casino - Player cannot reach the casino.

Δεν μπορώ να επικοινωνήσω με το καζίνο national bet

Dear makelios6,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Is there any reason you need to get in touch with the casino?

I will be waiting for your reply patiently.

Best regards,

Kristina

Υπάρχει ενεργό υπόλοιπο 100 ευρώ πού θέλω να αποσύρω.

Δεν έχω πρόσβαση στον λογαριασμό μου

Thank you for your reply, makelios6. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Did you pass the verification before you lost access to the casino account?

Thank you.

Δεν υπάρχουν κέρδη.

Πραγματοποίησα μια κατάθεση 100 ευρώ και μόλις τα χρήματα πιστώθηκαν στο λογαριασμό μου στο καζίνο αυτό ανεξήγητα έκλεισε τον λογαριασμό μου.

Κουλοχέρηδες

When was the last time you contacted the casino about this issue? Still no response?

Πριν 20 ημέρες.

Έκτοτε δεν απαντούν σε κανένα εμαιλ μου.

Could you please clarify the dispute value (€800)? Do I understand correctly based on your previous reply that you had €100 in your casino account when it was blocked?

yes 100

Thank you very much, makelios6, for your cooperation, I changed the dispute value to €100. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello makelios6,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to see if I can help.

We would like to invite NationalBet Casino to join the conversation.

Dear NationalBet Casino,  

I understand that each casino reserves the right to close player accounts at its discretion. However, it is essential that all financial obligations are settled before such actions are taken, specifically regarding the refund of the player's deposits. Could you please inform us when this process will be completed?

Dear makelios6,  

I wanted to reach out and let you know that I've spoken with a representative from NationalBet Casino, and I've gathered some information regarding your situation. It seems that your previous requests for a refund on your lost funds were submitted without a solid justification. When the casino's response didn't align with your expectations, it appears you resorted to threatening them with chargebacks This method doesn't reflect the fair practices we hope to see from both the casino and its players. It's crucial to recognize that participating in online gambling comes with the inherent risk of losing money, wouldn't you agree? Please understand that no casino is obligated to return lost funds simply because a player requests it. You ultimately accepted the casino's terms and conditions, as outlined here.

The casino team has made the decision to temporarily suspend your account as a precautionary measure and has also canceled any pending withdrawals to safeguard against potential losses in the event you choose to initiate a chargeback. I can empathize with the casino team's reasoning given the situation. Could you share your thoughts on how you would like to address this complaint in a way that is suitable for both parties involved?

Hello makelios6,

We would like to update you that due to Michal, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Michal has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Michal will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru