The player from Spain requested self-exclusion when having the first account. Despite this fact, he was able to open the second account. Unfortunately, the player wasn't able to provide evidence proving that he requested self-exclusion in the past, therefore we were forced to reject this complaint.
National Casino - Player wasn't blocked from opening a new account.
Amount: €250
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
National Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
TWO ACCOUNTS ONE CANCELED IT AND THE OTHERS BECAME TOTONTO AND THEY GIVEN ME TO PLAY MORE 250 EUROS AND AFTER TWO DAYS THEY GIVEN ME THAT THE ACCOUNT WAS BLOCKED
I AM A MEMBER OF FEDER AND IT IS MY WORK TO GIVE WITH CASINOS THAT DO NOT RESPECT THE REGULATORY REGULATIONS OF GAMES LETTING PLAY TO LUDOPATAS AUEXCLUDED BY COURT ORDER AND ABOVE THEY ARE A FRUADE
Automatic translation:
Public
Public
2 years ago
Dear soldado101010,
Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Have you created multiple accounts that were later closed by the casino?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Thank you for your reply, soldado101010. To begin with, I would like to point out, that this casino is licensed by Curaçao, therefore it is to be expected that regulations are not the same as in casinos licensed by Spain.
Now let's move on to the main issue - two accounts. Do I understand correctly that your first account was self-excluded and despite this fact you managed to create the second one?
Public
Public
2 years ago
Translation
Hello
In principle, if you go to England, you drive with the steering wheel on the right, right?
Automatic translation:
Public
Public
2 years ago
Translation
And you know that if it is sued for admitting Spanish players, it is not only a tax fraud, right?
Automatic translation:
Public
Public
2 years ago
Translation
Curacao is also laughing at the rest of the world, to operate in Spain you have to take and pass a driving test for Spain. Let me explain?
Automatic translation:
Public
Public
2 years ago
Translation
And for more picaresque now you close accounts and if you open other accounts that the curacao license allows it?
Automatic translation:
Public
Public
2 years ago
Could you please clarify how this relates to our case? Would you be so kind and answer my previous question - do I understand correctly that your first account was self-excluded and despite this fact you managed to create the second one?
Public
Public
2 years ago
Translation
Indeed
And having a curacao license does not entitle them
To carry out activities in the rest of the world
I am from Spain and if I travel outside my country I have to respect its policies and life systems
Automatic translation:
Public
Public
2 years ago
Translation
The game is a very serious and deadly activity to skip the game regulations that are there to comply with them, not to continue destroying families and lives
Automatic translation:
Public
Public
2 years ago
If you requested self-exclusion from this casino, please forward it to kristina.s@casino.guru together with any other relevant communication between you and the casino. Thank you in advance.
Public
Public
2 years ago
Translation
Thanks to you for your collaboration so that the game world does not become a nightmare for some. Although for others it is a mere diversion, caisono do not live from these
Greetings
Jesus
Automatic translation:
Public
Public
2 years ago
I received your email, however, this is not what I asked for. I cannot self-exclude you from any casino. I asked you to forward me the self-exclusion request you sent to the National Casino in order to close your account. This evidence is essential in order for us to proceed with this complaint. Thank you for understanding.
Public
Public
2 years ago
Translation
you just have to enter with the EMAIL that I provide
I do not have all the Emails that I send to the casinos
I send them to FEJER and they decide
Thank you very much for your cooperation.
ATTE
F&N
Automatic translation:
Public
Public
2 years ago
soldado101010, please understand that the email that you sent to the casino requesting self-exclusion is the most important evidence in a case like this. I am afraid that if you are not able to provide it, I will be forced to reject this complaint. Thank you for understanding.
Public
Public
2 years ago
Translation
it's fair
Thank you so much
many players are very grateful for your work Me the first
F&N
Automatic translation:
Public
Public
2 years ago
Unfortunately, since you couldn't provide the necessary evidence proving that you requested self-exclusion from this casino, we are forced to reject this complaint. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
