HomeComplaintsNational Casino - Player wasn't blocked from opening a new account.

National Casino - Player wasn't blocked from opening a new account.

Amount: €250

National Casino
Safety Index:Above average
Submitted: 12 Jan 2022 | Case closed : 21 Jan 2022
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

2 years ago

The player from Spain requested self-exclusion when having the first account. Despite this fact, he was able to open the second account. Unfortunately, the player wasn't able to provide evidence proving that he requested self-exclusion in the past, therefore we were forced to reject this complaint.

Public
Public
2 years ago
Translation

TWO ACCOUNTS ONE CANCELED IT AND THE OTHERS BECAME TOTONTO AND THEY GIVEN ME TO PLAY MORE 250 EUROS AND AFTER TWO DAYS THEY GIVEN ME THAT THE ACCOUNT WAS BLOCKED

I AM A MEMBER OF FEDER AND IT IS MY WORK TO GIVE WITH CASINOS THAT DO NOT RESPECT THE REGULATORY REGULATIONS OF GAMES LETTING PLAY TO LUDOPATAS AUEXCLUDED BY COURT ORDER AND ABOVE THEY ARE A FRUADE

Automatic translation:
Public
Public
2 years ago

Dear soldado101010,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Have you created multiple accounts that were later closed by the casino?

Thank you in advance for your reply.

Best regards,

Kristina

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Thank you for your reply, soldado101010. To begin with, I would like to point out, that this casino is licensed by Curaçao, therefore it is to be expected that regulations are not the same as in casinos licensed by Spain.

Now let's move on to the main issue - two accounts. Do I understand correctly that your first account was self-excluded and despite this fact you managed to create the second one?

Public
Public
2 years ago
Translation

Hello

In principle, if you go to England, you drive with the steering wheel on the right, right?

Automatic translation:
Public
Public
2 years ago
Translation

And you know that if it is sued for admitting Spanish players, it is not only a tax fraud, right?

Automatic translation:
Public
Public
2 years ago
Translation

Curacao is also laughing at the rest of the world, to operate in Spain you have to take and pass a driving test for Spain. Let me explain?

Automatic translation:
Public
Public
2 years ago
Translation

And for more picaresque now you close accounts and if you open other accounts that the curacao license allows it?

Automatic translation:
Public
Public
2 years ago

Could you please clarify how this relates to our case? Would you be so kind and answer my previous question - do I understand correctly that your first account was self-excluded and despite this fact you managed to create the second one?

Public
Public
2 years ago
Translation

Indeed

And having a curacao license does not entitle them

To carry out activities in the rest of the world

I am from Spain and if I travel outside my country I have to respect its policies and life systems


Automatic translation:
Public
Public
2 years ago
Translation

The game is a very serious and deadly activity to skip the game regulations that are there to comply with them, not to continue destroying families and lives

Automatic translation:
Public
Public
2 years ago

If you requested self-exclusion from this casino, please forward it to kristina.s@casino.guru together with any other relevant communication between you and the casino. Thank you in advance.

Public
Public
2 years ago
Translation

Thanks to you for your collaboration so that the game world does not become a nightmare for some. Although for others it is a mere diversion, caisono do not live from these


Greetings


Jesus

Automatic translation:
Public
Public
2 years ago

I received your email, however, this is not what I asked for. I cannot self-exclude you from any casino. I asked you to forward me the self-exclusion request you sent to the National Casino in order to close your account. This evidence is essential in order for us to proceed with this complaint. Thank you for understanding.

Public
Public
2 years ago
Translation

you just have to enter with the EMAIL that I provide


I do not have all the Emails that I send to the casinos


I send them to FEJER and they decide


Thank you very much for your cooperation.


ATTE


F&N


Automatic translation:
Public
Public
2 years ago

soldado101010, please understand that the email that you sent to the casino requesting self-exclusion is the most important evidence in a case like this. I am afraid that if you are not able to provide it, I will be forced to reject this complaint. Thank you for understanding.

Public
Public
2 years ago
Translation

it's fair


Thank you so much


many players are very grateful for your work Me the first


F&N

Automatic translation:
Public
Public
2 years ago

Unfortunately, since you couldn't provide the necessary evidence proving that you requested self-exclusion from this casino, we are forced to reject this complaint. Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news