The player from Greece is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
National Casino - Player’s withdrawal has been delayed.
Amount: €140
National Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Good afternoon I am recruiting every time the money was erected within a day now I am waiting for 3 working days and still my money has not been shown through the card. IS ON THE WAY WHILE MY BANK SEES NOTHING WITH THE ARN NUMBER WHAT HAPPENS IN THIS CASE
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2 years ago
Dear mixalis679,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
nice i want to ask why they always did a business day and now they do not show when the money and they tell me to spend 3 and 5 days what may have happened I withdrew the money to mastercard card
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2 years ago
I fully understand your frustration, mixalis679. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
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2 years ago
Translation
Okay let's give them two weeks and I will send you again to tell you what has happened because this is not happening what they are doing to me now is illegal ..
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2 years ago
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See what they are constantly saying all the excuses now involved their payment provider
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2 years ago
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Please call them to tell us why they are constantly lying
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2 years ago
Translation
See what they say all the changing dates of the provider's fault they tell me
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2 years ago
mixalis679, have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?
