National Casino - Player claims that payment has been delayed.

I'm trying to withdraw via pix

I've done previous ones in minutes get into the account

But now I'm having problems

They are refusing the documentation, everything is approved, everything is fine and they don't pay me

Dear mark8805,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello

I just had the withdrawal refused again and the third time this happens I already have approved documents and I have made previous withdrawals now this withdrawal is already and the third time it is refused for no reason I am already outraged at this situation

Hello with pleasure I come to inform you that the National casino made the payment to my account today.

Awesome news, mark8805. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.