National Casino - Player believes that their withdrawal has been delayed.

This casino just doesn't pay out the way it should. Sometimes it pays out small amounts, but when it's 5k or more, it just doesn't. On support, they tell you that it will pay out, let me wait, and in the end it's rejected and credited back to the player's account. I have something around 40k and I just can't pick it.

Dear jendanew230,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The point is that small withdrawals sometimes come to you immediately, but when it is over 5k, they reject it and the next time I log in, I have to put it back on the player account, so I don't wait for anything anymore because it is rejected and therefore there is no longer a withdrawal request.

Thank you for your reply, jendanew230. Could you please advise when exactly you requested the last successful withdrawal and how many days did it take to be processed? Do you always use the same withdrawal method to withdraw your winnings?

Dear jendanew230,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.