The player from Portugal had been struggling to withdraw a balance of 688 euros from nashbet.com for the past four months. All withdrawal attempts were rejected and attempts to reach customer support via email and live chat had been unsuccessful. Despite multiple attempts by our team to contact the casino, there had been no response. The player also noted that the casino had changed its logo to 'Atlas', suggesting a potential name change. Due to the casino's lack of cooperation, we were unable to resolve the player's issue and had to mark the complaint as 'unresolved'. We recommended the player to contact the Curaçao Antillephone N.V. and submit a complaint to them as they might have had more options and tools to help players.