The player from Ireland had requested a withdrawal of $650 and provided the necessary documentation, but the casino had blocked his account without explanation. He was unable to access live chat and was not receiving responses to his emails. The Complaints Team had attempted to gather more information from him but received no response. As a result, the complaint was rejected due to the lack of communication.
Nabcasino - Player's account has been closed.
Amount: €650
Nabcasino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Hello
After I requested withdrawal of 650$ and provided documents, casino blocked my account without any explanation. Live chat is only available for logged users and for mails they don't respond.
Public
Public
1 month ago
Dear voisiner,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Was your account verified before the casino blocked it?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
