The player from Ireland had requested a withdrawal of $650 and provided the necessary documentation, but the casino had blocked his account without explanation. He was unable to access live chat and was not receiving responses to his emails. The Complaints Team had attempted to gather more information from him but received no response. As a result, the complaint was rejected due to the lack of communication.
Nabcasino - Player's account has been closed.
Amount: €650
Nabcasino
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
Nabcasino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.5. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Hello
After I requested withdrawal of 650$ and provided documents, casino blocked my account without any explanation. Live chat is only available for logged users and for mails they don't respond.
Public
Public
6 months ago
Dear voisiner,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you played - slots, live casino, sports betting, etc.?
- Was your account verified before the casino blocked it?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
