The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player lost his winnings and then didn't respond to our messages and questions.
N1 Casino - Withdrawal of player's winnings has been delayed.
Amount: €500
N1 Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
N1 Casino does not pay out the amount. My account is fully verified. Deposited 330 and withdrawn 500. All of a sudden I want my last 6 months of payslips + proof of assets + all account activities of the last 6 months, although my account is fully verified via the ID card. Please help!
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2 years ago
Dear brezzy_23,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
Sent the necessary documents + my monthly income + sick pay statements, everything was rejected.
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2 years ago
Translation
I've been looking for a solution for the last two days with the email and online support of the site. Uploaded all data requested.
however, new criteria are constantly being added. First it was salary statements from the last 6 months, these were even submitted for 10 months. All but one in pdf format. Then it was bank statements for the last 6 months, here I have samples of the latest online banking statements showing that the deposits made to the casino site come from my bank account, exactly visible as a screenshot from the cell phone. Then suddenly it said Skrill deposits from the wallet as a pdf file as proof, was also uploaded in PDF form. Now hairy the support on all bank statements from the last 6 months, which I will unfortunately not submit because it shows my entire monthly transfers, is very privacy-friendly, and it would also be several 100 pages.
Please help !
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2 years ago
Dear brezzy_23,
Your documents were rejected as we accept only PDF files as regards statements. The documents that refer to a source of wealth, like salary slips and any payments, are accepted in any format.
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2 years ago
Translation
Then I don't quite understand.
I have uploaded the account statements of my Skrill wallet or Skrill account as requested (in PDF format) from which you can see which amounts were transferred and the period from April 1st, 2022 to October 6th, 2022.
In addition, I have uploaded account statements for the entire calendar month of October (also in PDF format) which show that I have paid into your account via my account address/address/IBAN visible on the documents, using the Rapid Transfer payment method. It is therefore not entirely clear to me why you reject the documents?
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2 years ago
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here you can see in the file attachment that it is a PDF file, and the period is also displayed in the left part of the file. 01.04.2022-06.10.222 are exactly 6 months according to the invoice. So don't understand why the file is rejected. As it conforms to your front stanchions. 6 months and proof of Skrill payments from my account or wallet in PDF form.
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2 years ago
Hello everyone,
Thank you both for your replies.
Dear N1 Casino,
Could you please clarify in more detail what was wrong with brezzy_23's documents? What is brezzy_23 supposed to do in order to pass the verification?
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2 years ago
Dear brezzy_23,
We would like to know if our response will be relevant for you as we see that you have set an exclusion limit.
Thank you in advance.
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2 years ago
Translation
Yes she is. I was only going to be banned for a week/take a break, but inadvertently initiated a full ban. However, we have already informed you by email that you should not put this into effect if this were possible.
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2 years ago
brezzy_23, could you please advise if you still have any funds left in your casino account?
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2 years ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.
