The player struggles to verify as the casino keep requesting new documents. The complaint was resolved as the player verified himself and received his money.
N1 Casino - The player struggles to verify.
Amount: €500
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good morning,
my account is fully verified at N1 Casino. I also got an email about this. I wanted to withdraw my winnings and they kept refusing it. They now want a proof of payment from 12/11/2021, although I have already uploaded a transaction from my Paysafe account via screenshot, as well as from my bank account. I have the impression that they don't want to pay out the money.
Automatic translation:
Public
Public
2 years ago
Hello florianpelka1989,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with N1 Casino. Allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process in the casino? Did you accumulate your balance with bonus money or real money? When was the last time you sent them any documents and when was the last time the casino responded to you?
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Translation
Hi Nick,
thank you for the fast feedback. I got verified last week. I deposited 30 euros with my bank account. I didn't claim any bonus either. If you need any documents please let me know.
Regards
Florian
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