The player's account got blocked for an unknown reason. The player stopped responding to the complaint, and it was closed as "rejected".
N1 Casino - The player's account got blocked.
Amount: €5,000
N1 Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
So far I have deposited over 100,000 euros into the casino, every time I wanted to withdraw a larger amount, my withdrawal was canceled for various reasons, I went through all the verifications and still was told that the withdrawal was canceled because I wasn't verified, after a few days It then went but the credit was gone, so the casino plays delay games that are illegal, 2 weeks ago my account was simply blocked after almost 3 years because you went through my e-mails carefully, I read the terms and conditions, I didn't have anyone insulted, cheated or used a false identity or used any kind of violence, they didn't even tell me why, when asked what the reason was, I was completely ignored, a joke casino.
Automatic translation:
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1 year ago
Hello CroCop84,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you received a withdrawal from the casino? What reason did the casino give you for blocking your account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hi Nick, I've been fully verified for over 2 years, I've also successfully completed all subsequent verifications, the last payout was about 6 weeks ago, not a big amount, I had big problems in the casino because I always pay ok slots suddenly got kicked out, made videos and screenshoots and proved it, they said the problem would be solved but again I was just ignored, in the end the account was simply blocked without giving me a reason, as I said I invested around 100,000 euros For me, that's bullying and discrimination
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1 year ago
Thank you CroCop84, for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Dear CroCop84,
I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.
Dear N1 Casino,
Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.
Thank you in advance for providing the information.
Kind regards,
Stefan
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1 year ago
Translation
Thanks for the help Stefan 🙂 when I asked several times why the account was blocked, I always only got the answer that the casino blocked the account without giving any reasons, but after so much money was deposited I expect an answer.
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1 year ago
Hello,
Our casino is operating under an MGA licence and we strictly follow the Responsible Gaming Rules. To my deepest regret, after a detailed investigation of your emails, your account has been closed according to the decision of the casino administration. This decision is final and indisputable.
The Company reserves the right to refuse your registration and / or close your account at its sole discretion.
Casino Guru Team will get from us an email with explaining. The player for sure has the idea why his account was closed.
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1 year ago
Translation
No, I certainly have no idea why the account was blocked, that's why I'm asking about the reason.
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1 year ago
Dear CroCop84,
Do you have any balance in your casino?
I am looking forward to your response.
Kind regards,
Stefan
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1 year ago
Translation
Hello Stefan.
I have no credit on the account but, as I said, invested a lot, has the casino given you a statement?
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1 year ago
Dear CroCop84,
The casino has provided us with the statement. Please keep in mind that the casino can close your account without any given reason, with an obligation to pay the funds to the player. Could you please clarify why the disputed amount is 5000€?
I am looking forward to your response.
Kind regards,
Stefan
