HomeComplaintsN1 Casino - Player's withdrawals are being rejected.

N1 Casino - Player's withdrawals are being rejected.

Amount: €100

N1 Casino
Safety Index:High
Submitted: 05 Apr 2022 | Case closed : 20 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has been struggling to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Hello .

I won 100 euros in this casino, every payout was rejected, every time I should do something different, upload my ID card, then made a phone number, then screenshots of the online bank or paysaf account, but not for security reasons, they just don't want to pay out. Oh, and they also deducted 75 euros from me beforehand without it being stated in any condition. Please help me.


Greetings Simon

Automatic translation:
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2 years ago

Dear Simon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your account has not yet been verified? Have you made any successful withdrawals before?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Simon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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