The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
N1 Casino - Player’s withdrawal has been delayed.
Amount: €1,200
N1 Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
2 years ago
Translation
Good afternoon,
I've been going since 5/Nov/2022 to try to make a withdrawal request at this casino. It's not even having money available in the account, it's processing an order that's been canceled for days.
I have been prevented from withdrawing the funds since I showed this interest, either due to lack of photos to prove identity (which I sent when creating the account) or due to lack of documentation related to the bank account, which has also already been uploaded to the account.
When I contact support, I talk to a person who is either not interested in helping, or is too dumb to understand my questions and I never get anywhere.
Withdrawal requests have been declined ever since and I'm still trying to figure out why.
In addition, the method used to make the first deposit has been removed from the available options for withdrawal and I have not received a response from support to know how to have this option available again.
Automatic translation:
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2 years ago
Dear fnet00,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Translation
My withdrawal is not approved by the casino.. that's the problem
Confirmation of the withdrawal is pending on the website, awaiting confirmation from the financial team, according to what they say, for a few days.
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2 years ago
Translation
Payment refused once again, requesting proof of the crappy card. Here is a print of the amount of documents sent, accepted and still, it's not enough to validate my identity??
Note: in the middle of these documents there is already a photo of the card, a proof of ownership of the card, proof of iban..
Edited
Automatic translation:
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2 years ago
Translation
Good afternoon, not as expected.
However, I gave up trying to get anything back and canceled the account because I will never play in a casino like that again.
Automatic translation:
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2 years ago
Thank you for your reply, fnet00. Did you have any funds left in your account when you canceled it?
