N1 Casino - Player’s withdrawal was delayed.

Guten Tag

leider möchte das n1 Casino meinem Gewinn nicht auszahlen und ich habe alle Papiere eingereicht sie meinen meine Kreditkarte hätte die Auszahlung abgelehnt so wie ich es verstehe was nicht stimmt habe mit der Kreditkarten Firma telefoniert und das ist eine Lüge von n1 Casino ich habe keinen Bonus in Anspruch genommen beweisbar 350 € eingezahlt und 400 € gewonnen also ein Plus von 50€ ich würde mich über eine Lösung freuen Lg

Dear Jonathan9391,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I apologize, but I am not sure I understand your issue correctly. The problem is that you cannot use your card for withdrawals. Is that correct? If yes, please note, that some casinos cannot transfer your money to any payment method due to local regulations and I would recommend you reconsidering other option, if possible.

Did the casino offer you any alternative? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply. I hope we will be able to help you with this case as soon as possible.

Best regards,

Kristina

Guten Tag nein das Casino hat mir keine andere Empfehlung gegeben habe es ja mit der Kreditkarte einbezahlt und alles lief wunderbar jetzt wollte ich es auf die selbe Kreditkarte überweisen und es geht nicht ?

Thank you very much Jonathan9391 for your quick reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello  Jonathan9391,

I looked at your complaint and will do my best to help you. I would like to invite N1 Casino into this conversation. I would like to ask you for explanation of this situation. Thank you in advance.

We would like to ask the N1Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Juli

Casino.Guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Hi,

As per a check, we received an error from the payment system at the time of withdrawal. The player was requested to provide documents for verification and a document confirming the presence of a bank account in order to withdraw it via Trustly (payment method).

Unfortunately, the player did not upload the document required for a withdrawal and decided to play the funds.

Dear N1 Casino team,

Thank you for your reply. Could you please forward the evidence showing that the player spent their funds to my email address (peter.m@casino.guru)?

Hi,

We've sent it to the specified email box.

Thank you N1 Casino team for the evidence and the explanation. Based on the evidence provided we are rejecting the player's complaint.

Dear  Jonathan9391,

In case you disagree with our decision, please let us know by reopening the complaint. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter