The player from Malta has requested a withdrawal a few days ago. It has been pending since. Player’s complaint has been resolved successfully.
N1 Casino - Player’s experiencing difficulties withdrawing his winnings.
Amount: €4,500
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Good afternoon
5 days I take patience . This is very long hour
N1 casino policy normally withdrawal pending 5 hour. before everything good. When I win . start lots problems. I am disappointed . N1 casino no reply. I need my win money. Kindly please received my request do. ((I trusted n1 casino. I liked. ))But I don’t know why do like that. Please you understood you think player tension head pain. Please received my request and find the solution 
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3 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
n1 casino support agent told me my documents verification good. why u are doing 5 days pending.? before withdrawal time no face problems . I trusted n1 casino. good mobile friendly. I like n1 casino. kindly I request find solve
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3 years ago
I will set the timer for additional 7 days and if you don’t receive your winnings by then we will intervene. Thank you very much for your patience.
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3 years ago
Very good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Prince, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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