HomeComplaintsN1 Casino - Player’s experiencing difficulties withdrawing his winnings.

N1 Casino - Player’s experiencing difficulties withdrawing his winnings.

Amount: €4,500

N1 Casino
Safety Index:High
Submitted: 03 Nov 2020 | Resolved : 13 Nov 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Malta has requested a withdrawal a few days ago. It has been pending since. Player’s complaint has been resolved successfully.

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4 years ago

Good afternoon

 5 days I take patience . This is very long hour

N1 casino policy normally withdrawal pending 5 hour. before everything good. When I win . start lots problems. I am disappointed . N1 casino no reply. I need my win money. Kindly please received my request do. ((I trusted n1 casino. I liked. ))But I don’t know why do like that. Please you understood you think player tension head pain. Please received my request and find the solution file

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4 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

n1 casino support agent told me my documents verification good. why u are doing 5 days pending.? before withdrawal time no face problems . I trusted n1 casino. good mobile friendly. I like n1 casino. kindly I request find solve

Edited
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4 years ago

I will set the timer for additional 7 days and if you don’t receive your winnings by then we will intervene. Thank you very much for your patience. 

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4 years ago

ok. thanks. any why I will inform. thanks casino guru. 

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4 years ago

Hello,

Have there been any developments since our last conversation?

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4 years ago

good morning

I received my win money . Thanks all

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4 years ago

Very good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Prince, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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