The player from Germany played with a bonus. Later his free spin winnings were reduced. The player informed us via email that the issue was clarified, therefore we closed this complaint as resolved.
N1 Casino - Player's bonus winnings have been capped.
Amount: €6,000
N1 Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I made a deposit on Friday 04/22/2022 with deposit and free spins bonus. I only received the deposit bonus after request and the first 25 free spins on further request. With these first 25 free spins I made a profit of €5000. This was canceled and I was credited with €200 as a gesture of goodwill?!
Automatic translation:
Public
Public
2 years ago
Dear Tino,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.
Also, would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru (or you can post it here).
Thank you very much in advance.
Best regards,
Kristina
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Public
2 years ago
Tino informed us via email that the issue has been clarified. Therefore we will now consider this complaint as ‘resolved’. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
