The player from Germany had deposited money into a casino account that belonged to a family member, not realizing his own account had been blocked. He had been concerned about potential verification issues and the unresponsiveness of the casino's live chat. We had informed the player that we could not assist further due to his breach of the casino's Terms and Conditions by depositing money into an account that didn't belong to him. We also pointed out that he might have been accused of having duplicate accounts, which was also against the casino's rules. Therefore, the complaint had been rejected.
N1 Casino - Player made a deposit from a mismatched account.
Amount: €200
N1 Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Good evening,
I intended to make a deposit but accidentally used the wrong account. The name on the account doesn't match mine and in the case of a win, the payout cannot be verified and issued. Unfortunately, the live chat support was unable or unwilling to assist me, so I'm trying my luck here.
Best regards,
M.
Automatic translation:
Public
Public
6 months ago
Dear Georgi97,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand our situation completely.
Do I understand correctly that you deposited money into a casino account that does not belong to you?
Do you have an account in this casino that is in your own name?
Who is the owner of the casino account you deposited your money?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
6 months ago
Translation
Good evening,
Thank you for your quick reply. I haven't played for a long time and wanted to deposit something again after a long time. The account I deposited into belonged to a family member and not to me. I only noticed it when I compared the data in my profile. I haven't played with the money yet. I have an account at the casino, but unfortunately it's blocked and I noticed it too late. I really hope the casino will pay me back. I would be very grateful.
Best regards
Automatic translation:
Public
Public
6 months ago
Dear Goergi97,
I'm sorry, but we will not be able to assist you further. Since you deposited money into an account that does not belong to you, you breached the casino's Terms and Conditions. Since you have not played with the money yet, you may ask for a refund directly from the casino, but it's up to them to decide whether they will refund you or not, and we do not investigate these matters.
Moreover, since you also have an account with this casino that is blocked, you might be accused of having duplicate accounts due to you and your family member playing from the same device. Having duplicate accounts is strictly forbidden in the casino as well.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
