N1 Casino - Player accidentally canceled his winnings.

I clicked to cancel the bonus and while I thought that only the bonus would be canceled, all my winnings were deleted ....... incidentally for 100 euros I had to bet 140000 in order to be able to withdraw .... 5% and I had to reach 7000 ... awesome .... !!!!!!.

Basically to make a withdrawal I had to play 140,000 !!!!!! Unacceptable ... they took 2200 winnings from me and returned the 100 I put originally ...... if they do not bring it back I will not play again ..... and out of defamation they will lose a lot

Dear Georgios,

Thank you very much for submitting your complaint and for sharing your experience. I’m sorry to hear about your problem.

I apologize, if you canceled the bonus yourself, you lost the right to winnings accumulated from it and I’m afraid there is nothing more we can do. Unfortunately, this is how bonuses work and casinos cannot return winnings from bonuses that have been canceled before completing the wagering requirements.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Thank you in advance for your reply and understanding.

Bets regards,

Kristina

Euxaristo poli ....

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.