N1 Casino GR - Player's winnings have been confiscated.

Hello,N1 Greece casino is the biggest scam there is.

I won some money on the 14th of September playing sugar rush 1000,

the money was won through its bonus the simple one on the base bet 0.20 it ended up giving me 1747.90 which was 8739 my bet.As soon as I won I made an request for withdrawal,two days later my withdrawal still hadn’t gone through.So on the 16th two days later I check my emails and i see the the replies from n1,I received two separate emails one I believe was an automated email saying that my funds were returned to my balance ,and the other one "We noticed that you exceeded the maximum bet while playing with your bonus, so we had to correct your balance. Please pay attention to the Terms and Conditions next time."i reached out to them immediately and they said that I had some bonus active and I played a bet over 5 euros which is prohibited but it doesn’t make any sense since the base bet was 0.20 and I wasn’t playing from the bonus money maybe I just had some remaing money.They ended up deleting my entire balance,if this isn’t a scam I don’t know what is .I went and checked the bonus history and it says 1:08 10,12 euros earned and wagered successfully 152/152 and I won the big money at 2.Help me😂

Dear alexkatakalidis,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

Maximum bet while wagering: 5 EUR/USD (50 NOK, 7.5 CAD/NZD). The max. bet limit includes bets doubling after a game round has been completed and bonus rounds (purchased within the game).

Our position is closely explained in Fair Gambling Codex: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Thank for you replies and the help provided Kristina,I ve sent you a personal email but I will reply here as well.The thing is that the casino claims that I was in an active bonus (Friday the 13th) but the bonus was completed before I won any money as seen in the screenshot I completed it at 1:08 then I made a deposit (30€) at 1:49 and I won at 2:00.So I was never in the bonus they claim

Thank you for your reply, alexkatakalidis. Please note that in order to fully understand this case we need to review the full game history, or at least the game history starting from the moment you activated this specific bonus. The document should be in PDF or Excel sheet. If you are unable to download it from the player profile, the casino support should provide it to you.

Furthermore, you still haven't forwarded me the communication between you and the casino.

Dear alexkatakalidis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.