The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player had expressed concern over the casino's weekly withdrawal limit, which could potentially have prolonged the payout of his €40,000 winnings. Despite our team's attempts to communicate and request further details, the player had failed to provide the necessary information. As a result, we were unable to proceed with the case and had to reject the complaint.
N1 Bet Casino - Player’s withdrawal has been delayed.
Amount: €40,000
N1 Bet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
Translation
I have lost several thousand euros on the site and now I have won €40,000 but have been waiting for my payout for days. I have successfully completed all of the verifications. However, the support constantly tells me to wait, and the withdrawal limit is €2,500 per week, so how am I supposed to withdraw my money? Can someone help me?
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11 months ago
Dear Onur0303,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Translation
Hello @kristina
The payout limit is €2,500 per week. How should I pay out €40,000? Will that take weeks? Do you think that's serious? There are no problems when depositing, I have already reported this to the license provider curacoa gaming. How can you help? What roles do they take on?
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11 months ago
Thank you for your reply, Onur0303. I checked the General T&Cs and I found this:
"11.11 The weekly withdrawal limit is 2,500 EUR/USD or it’s equivalent in other currencies, including BTC. The monthly limit is 12000 EUR/USD or it’s equivalent in other currencies, including BTC. All progressive jackpot wins will be paid in full."
I am afraid that as long as the casino clearly states these limits in its withdrawal policy, there is not much we can do. We are not in a position to force casinos to go against their T&Cs in cases like this.
Have you made any successful withdrawals before? Could you please advise how many pending withdrawals you have and when exactly you requested them? If possible, please post a screenshot of your withdrawal/cashier history here in this thread.
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11 months ago
Dear Onur0303,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Translation
Nothing has been paid out yet, biggest scam site. I applied for €2500 to be paid out, not even the comb
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11 months ago
I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
