The player from Germany had €4000 deducted from his account at n1bet Casino due to a claimed violation of a €5 limit rule. The player stated that he was not aware of such a rule and that the system had allowed him to make a larger bet of €870. The complaint could not be resolved because the player did not respond to our messages and questions, preventing further investigation.
N1 Bet Casino - Player’s winnings confiscated over violated betting limit.
Amount: €40,000
N1 Bet Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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5 months ago
Translation
Please, n1bet Casino has withdrawn my balance of €4000 from my account as well as another deposit bonus, which has nothing to do with the bonus they gave me. They said that I violated the €5 limit rule while I was betting an amount of €870. When you play a game, they allow you to play and nothing stops you. Otherwise, I'm not sure where I should place the stake to eventually reach €1000 or €10000, the way this German casino sets these limits during games. But after the bet was finalized, the bonus SMD became available for withdrawal. My balance of €4000 was deducted and my account was left with €0.00. This made my heart beat faster and I contacted them. They kept saying that I violated their €5 limit rule, which I didn't understand and the game didn't show me, it only showed the betting requirements. I don't know who can help me get my money back from them. Many people have the same problem and it's even unbelievable. Please, help me.
Automatic translation:
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5 months ago
Hello vibest280,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about?
Please note that if you do bet over the maximum allowed limit with a bonus, the casino has every right to confiscate all your winnings.
Looking forward to your answer.
Regards,
Nick
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5 months ago
Translation
My account has been verified since February 2024, they gave me 15 free spins and I have to submit a limit of €870. I did exactly that and the money was in my account for withdrawal, the money belongs to me. I reopened my account and my account balance was €0.00, no money. I contacted them and they said I didn't stick to the €5 limit even though they told me that I only had to submit the bonus limit of €870 and now they are withdrawing all the money from my account without my knowledge. That's not possible, please help me. Unfortunately I can't contact them anymore, not even an answer by email. They didn't send me part of the money, nor all of the money, my account is now zero and I don't know whether I should close the account now or not 😢
Automatic translation:
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5 months ago
Hello vibest280,
Do I understand it correctly that the 870€ was the wagering requirement for the bonus? How high bets did you make exactly? Would it be possible to forward your betting history to nikolas.b@casino.guru?
