Dear jtwmT745,
Thank you for contacting us and I am sorry to hear that you are uncomfortable with our response.
I have reviewed your account and see that we have taken the decision to close your account in accordance with the following terms and conditions of us.
3.7
We reserve the right to suspend or terminate an Account at any time in cases where we believe that continuing the business relationship with you could negatively impact our licensing and general regulatory obligations at our sole discretion and without any explanation whatsoever, however any contractual obligations already made by Curisle shall, without prejudice to any rights available at law to Curisle, be honoured accordingly.
Due to a breach of our terms and conditions, we have forfeited your winnings. However, as we already informed to you, when you make a withdrawal request, we will refund to you the full amount you have previously deposited with Mystino.
Please note that we must enforce our terms and conditions consistently, to ensure that all Mystino customers can engage in fair and genuine transactions when using our services.
Please let us know if you have any further questions on this.
Thank you.
Mystino Casino
Dear jtwmT745,
Thank you for contacting us and I am sorry to hear that you are uncomfortable with our response.
I have reviewed your account and see that we have taken the decision to close your account in accordance with the following terms and conditions of us.
3.7
We reserve the right to suspend or terminate an Account at any time in cases where we believe that continuing the business relationship with you could negatively impact our licensing and general regulatory obligations at our sole discretion and without any explanation whatsoever, however any contractual obligations already made by Curisle shall, without prejudice to any rights available at law to Curisle, be honoured accordingly.
Due to a breach of our terms and conditions, we have forfeited your winnings. However, as we already informed to you, when you make a withdrawal request, we will refund to you the full amount you have previously deposited with Mystino.
Please note that we must enforce our terms and conditions consistently, to ensure that all Mystino customers can engage in fair and genuine transactions when using our services.
Please let us know if you have any further questions on this.
Thank you.
Mystino Casino