Mystino Casino - Player complains about unauthorized deposits.

It was abused by account takeover!

I made a deposit with my registered credit card!

When inquiring

Thank you for contacting us.

We apologize for the inconvenience, but as stated in the Terms of Service, you are solely responsible for any other way you access your account through this site.

Therefore, we kindly ask for your understanding that we will not be able to compensate for the amount of damage caused.

If you have any other questions, please feel free to contact us.

Thank you for your cooperation.

I got the answer!

I didn't deposit it myself!

I'm not convinced

Dear Shinsaku2580,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Shinsaku2580, for the clarification.

Please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or friends had access to your card details and might have used it without your consent? Did you contact your bank to find out how is it possible that all those transactions have been approved without you being aware of them? Looking forward to hearing from you.

I confirmed it!

No one used it!

I contacted my credit card company!

I was told that I can't compensate because my PIN is being used!

I'm truly sorry but this is a case for your bank not for Casino.Guru forum. The bank should be able to investigate if your bank account hasn't been protected properly or you gained unauthorized access to it.

Let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

The account was compromised and used fraudulently.

Please contact your bank. I'm truly sorry but we are powerless in helping you.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear Shinsaku2580,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Can't you help me?

I'm truly sorry, but no we can't help you with the unauthorized transactions. Your bank should be able to assist you.

If there's anything else we could do for you, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. I wish I could be of more help.

Dear Shinsaku2580,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.