MyStake Casino - Withdrawal of player's winnings has been delayed.

Hi

I've been playing at mystake for over 6 months account is fully verified ect.

I've received a withdrawal successfully a while back with no problems and quick payment.

But seems this is not the case now, I have had 2 withdrawals with same details excepted by the casino and was told my withdrawal should reach my bank in 24 hours and a week later nothing I also have a second withdrawal accepted by the casino and also nothing.

Mystake keep informing me there's a problem with my bank but after numerous phones call to my bank there is no problem the fact is there not sending the funds or have even tried once.

Please help

Dear Ryanod5760,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is fully verified before using site.

Both my withdrawals where processed by casino and been told they been sent.

Obviously not

Dear Ryanod5760,

Have you received your withdrawal from the casino yet?

Dear Ryanod5760,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.