HomeComplaintsMyStake Casino - The player struggles to withdraw.

MyStake Casino - The player struggles to withdraw.

Amount: $400

MyStake Casino
Safety Index:High
Submitted: 11 Jul 2022 | Case closed : 28 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player struggles to withdraw as the requests are getting rejected. The complaint will be now closed as the player stopped responding.

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2 years ago

I have been trying for two weeks to withdraw my money and everytime they reverse it saying something was not entered correctly. I have also not got the opportunity to withdraw to my card where I deposited from which makes me think this is money laundering! Your rating of them is skewed! Stop these thieves!!!!

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2 years ago

Hello BlondeBok,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

Hello. Account was verified approximately 4 days ago. No bonus used. I have now taken screenshots which I prefer to stay out of public view but for your information of what I fill in when I withdraw. I have had 6 email communications with them and three live chats. I have screenshots of what I submit. I am genuinely considering contacting interpol as this is money laundering!


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2 years ago

Hello BlondeBok,

Can you please forward those e-mails and proof to nikolas.b@casino.guru?

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2 years ago

Dear BlondeBok,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

The complaint was closed as the player stopped responding.

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