The player struggles to verify his account for unknown reason. The complaint was closed as the player stopped responding.
Hi I cannot authenticate my account, I need to change my documents to insert the correct ones or I wanted to know if it is possible to complete the address verification with the use of a passport
Hello paolonastasi31,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick