HomeComplaintsMyStake Casino - The player struggles to verify his account.

MyStake Casino - The player struggles to verify his account.

Amount: €200

MyStake Casino
Safety Index:High
Submitted: 28 Jan 2023 | Case closed : 12 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to verify his account for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hi I cannot authenticate my account, I need to change my documents to insert the correct ones or I wanted to know if it is possible to complete the address verification with the use of a passport

Automatic translation:
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1 year ago

Hello paolonastasi31,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear paolonastasi31,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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