HomeComplaintsMyStake Casino - The player struggles to verify.

MyStake Casino - The player struggles to verify.

Amount: €5,000

MyStake Casino
Safety Index:High
Submitted: 24 May 2022 | Case closed : 14 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player struggles to verify as the casino is requesting the verification of an unused card. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

Hello. I signed up and checked my identity on 18/05/2022. I made a win of 600 euros the next day. I picked up and everything went ok. Over the next few days I had a subsequent win of € 5000. I have been trying to withdraw for about a week and they reject my request. KYC support contacted me by email for card verification. They asked me to verify the cards with which I had deposited. I have performed this verification successfully. At the same time, they started asking me to verify a third card that I have NEVER used, it is not in my availability and has never been in my name. I sent, as proof, the list of deposits that I made is that I took from the site history and then compare it with the balance card movements that I had verified is actually used for deposits. In spite of everything, they still continue to argue that I have used this third card even in the face of the evidence that this is not the case. I made 6 deposits, of which 2 with a Mastercard (already verified) and 4 with a Visa card (already verified). With dates and times that correspond with those of the history of deposits on the site. I DON'T KNOW HOW TO DO IT ANY MORE. I assume he is running scams.

Automatic translation:
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2 years ago

Hello daniele1994,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Which documents are already approved? How did the casino even come out with the card which was not even used? When was the last time the casino responded to you and what was it about? How did they react to the fact that you did not even use the mentioned card?

Looking forward to your answer.

Regards,

Nick

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
Private
2 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago

Hello daniele1994,

Could you also please forward the card numbers on both used cards. You can also send it to nikolas.b@casino.guru.

Looking forward to you answer.

Regards,

Nick

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2 years ago

Hello daniele1994,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

Edited by a Casino Guru admin
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