The player struggles to verify as the casino is requesting the verification of an unused card. The complaint was rejected as the player stopped responding.
MyStake Casino - The player struggles to verify.
Amount: €5,000
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello. I signed up and checked my identity on 18/05/2022. I made a win of 600 euros the next day. I picked up and everything went ok. Over the next few days I had a subsequent win of € 5000. I have been trying to withdraw for about a week and they reject my request. KYC support contacted me by email for card verification. They asked me to verify the cards with which I had deposited. I have performed this verification successfully. At the same time, they started asking me to verify a third card that I have NEVER used, it is not in my availability and has never been in my name. I sent, as proof, the list of deposits that I made is that I took from the site history and then compare it with the balance card movements that I had verified is actually used for deposits. In spite of everything, they still continue to argue that I have used this third card even in the face of the evidence that this is not the case. I made 6 deposits, of which 2 with a Mastercard (already verified) and 4 with a Visa card (already verified). With dates and times that correspond with those of the history of deposits on the site. I DON'T KNOW HOW TO DO IT ANY MORE. I assume he is running scams.
Automatic translation:
Public
Public
2 years ago
Hello daniele1994,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.
Which documents are already approved? How did the casino even come out with the card which was not even used? When was the last time the casino responded to you and what was it about? How did they react to the fact that you did not even use the mentioned card?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello daniele1994,
Could you also please forward the card numbers on both used cards. You can also send it to nikolas.b@casino.guru.
Looking forward to you answer.
Regards,
Nick
